The combined customer register and privacy statement plus information about cookies
In accordance with the GDPR, data subjects have a right to be informed by the controller. This statement meets that obligation.
1. Controller
- Company name: Fish Creek – TWW Ltd
- Address: Itäinentie 1 A, 06100 PORVOO, Finland
- Business ID: FI21749395 (Sokiro Oy)
The data protection officer’s contact information with regard to the register and data protection
- Contact person: Tom Kåhre
- Email: tom@fishcreek.fi
- Phone: +358 400 313 777
2. Data subjects
Customers and potential customers
3. The justification for and purpose of use of the register
- Personal data is only processed on the basis of the customer relationship with the data subject.
- Personal data is processed on the basis of consent.
4. The purpose of processing personal data and the register
Personal data is only processed for purposes specified in advance, which include:
- Email marketing materials and newsletters
- Marketing and contact by mail
- Contact by phone and/or via WhatsApp
- Contact via some other communications channel
5. The personal data stored in the register
The customer register contains the following data:
- name
- address
- phone
- information about the purchased products/services
6. Rights of the data subject
The data subject has the following rights. Any requests pertaining to these rights should be submitted to tom(a)fishcreek.fi.
The right of access and the right to rectification
The data subject may request access to the personal data stored by us. The data subject may request us to rectify any erroneous or incomplete data pertaining to them.
The right to object
The data subject may object to the processing of personal data, if they feel that their personal data has been illegally processed.
Direct marketing ban
The data subject has the right to ban the use of their personal data for direct marketing.
The right to erasure
The data subject has the right to request the erasure of their personal data, if it is no longer necessary to process the data. We will process the erasure request, after which we will either erase the data or provide a justified reason for why we are unable to erase the data. Please note that the controller may have a legal or other right to refuse the erasure of the requested data. The controller is obliged to store accounting materials for a period (of 10 years) in accordance with the Accounting Act (section 2, subsection 10). For this reason, any materials related to accounting cannot be erased before the expiry of the deadline.
The right to withdraw consent
If the processing of the data subject’s personal data is solely based on consent and not, for example, a customer relationship or membership, the data subject may withdraw the consent. The data subject may appeal the decision with the Data Protection Ombudsman. The data subject has the right to request that we limit the processing of disputed data until the matter has been solved.
The right to complain
The data subject has the right to make a complaint to the Data Protection Ombudsman if they feel that we are in breach of established data protection legislation in the processing of personal data. Contact information of the Data Protection Ombudsman: www.tietosuoja.fi/fi/index/yhteystiedot.html
7. Regular data sources
We obtain customer data regularly:
- at fairs and events
- from the customer when a customer relationship is established
- contact channels (such as social media or our website) and forms
8. Regular disclosure of data
We do not disclose data to third parties for marketing purposes; the data is only for the controller’s use. The applications and software used by us may disclose data to third parties, if required to do so by the law or terms of use.
9. Preventing the processing
The data subject can unsubscribe from our marketing or email list using the link in the marketing email sent by us or by contacting us.
10. Personal data processors
The customer register is processed by the employees or partners of Fish Creek – TWW Ltd. Personal data is processed by the controller and its employees. However, we may outsource the processing of personal data to third parties, in which case we ensure by contractual arrangements that the personal data is processed in accordance with established data protection legislation and in an otherwise appropriate manner.
11. Transferring data outside the EU
Personal data will not be transferred outside the EU/EEA, unless it is required by applications/functions provided by third parties.
12. Automatic decision-making and profiling
We do not disclose data for automatic decision-making or profiling purposes.
Home page
Our home page may collect statistical data about the number of visitors, our most popular pages, entry and exit pages, and/or other similar information. To collect statistical data, we use tools such as Google Search Console, Google Ads and/or Google Analytics. Google may disclose data to third parties if legally required to do so. You can view the privacy policy of Google at: https://www.google.fi/policies/privacy/. By using our home pages, you consent to disclosing information in accordance with the terms and conditions above for Google to access. Our home pages are protected by an SLL certificate.
Social media plug-ins
Our home pages or social media pages may include links or connections to third-party websites and social media plug-ins (such as YouTube, Twitter, Facebook, Google Forms, Instagram, LinkedIn). The use of social media plug-ins may send identifiable data to the social media providers in question. By opening a plug-in, you may allow cookies from third-party websites to be installed on your computer, which enables their administrators to monitor access to the page, if you are logged in to that service provider’s social media account. The services provided or applications supplied by third parties are subject to said third party’s terms of use. Fish Creek – TWW Ltd has no authority with regard to such third-party websites, nor is Fish Creek – TWW Ltd liable for any materials published on them or the use thereof.
Information about cookies
On this page, you can find information on the way we use cookies on our website. All European websites are obliged to notify consumers of the cookies used on the site.
We use cookies on our website. A cookie is a small file installed on the browser ( Explorer, Firefox or Chrome ), which enables us to track the customers using our website.
The use of cookies generally makes it easier for customers to use our website and log into our online store, for example. The use of cookies also enables us to draw up various combination information regarding our online store customers.
Using cookies is safe, and cookies are not harmful to the users’ computers or files. No personal data is stored in cookies. A cookie is not an application, and it does not enable viruses or other malware to enter the computer. Cookies are not harmful to the computer.
Cookies make it possible to keep track of the number of users, save the choices made on the site (such as language settings), and monitor the way the page is used. That said, we do not monitor the data of individual users. Instead, we compile statistics on the user information anonymously. It is possible to link the data to the personal data received from the user.
We use cookies to improve the user experience of our website. You have the option to disable cookies in your browser settings. However, please bear in mind that disabling cookies may prevent the proper operation of our website. We recommend always using cookies for the best customer experience on our website. If you do not want cookies on your device, you can disable them in your browser’s cookie settings.
Use of Google Analytics and Ads
We monitor the use of our website with tools such as Google Analytics and Google Ads. Google Analytics cookies store anonymous data on the route users took to the page, the pages visited, how long the users stayed on each page, and so on. This information enables us to develop our website.
Google may also disclose data to third parties if legally obliged to do so or if a third party processes data on behalf of Google. Your IP address is not linked to other data that Google may possess about you. You can refuse the use of cookies by disabling them in your browser settings. However, please note that some of the page properties (such as the online store) may not work as expected if cookies are disabled.
By using our website, you accept that Google processes your data as presented on this page and in accordance with Google’s privacy policy. This is how Google uses the collected data.